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SustainableIT.org, ServiceNow Partner to Assist Enterprise Sustainability Initiatives

June 18, 2024 by Joe Panettieri

SustainableIT.org and ServiceNow -- the major workflow automation and IT service management (ITSM) software provider -- are partnering to help enterprise customers embrace "more sustainable practices at scale." The standards and associated metrics are available now in the ServiceNow Store.

Poonam Kripalani, senior director, global ITAM and supplier management, ServiceNow

SustainableIT.org is a nonprofit organization focused on advancing global sustainability through technology leadership. ServiceNow, meanwhile, is the de facto platform for ITSM and workflow automation software platform in Global 2000 organizations.

In theory, ServiceNow users can leverage the software to track all of their IT assets while building circular economy strategies for hardware infrastructure and plenty more.

Dig a little deeper, and the software company also offers a ServiceNow ESG Management software program. Key ServiceNow partners in the ESG (Environmental, Social and Governance) market include Wipro -- the India-based IT consulting giant.

ServiceNow and SustainableIT.org: Partnership Goals, Early Adopter

Jody Elliot, National Grid
Jody Elliot, head of iT risk and sustainability, National Grid

As for SustainableIT.org, the ServiceNow partnership pushes well-beyond traditional ITSM tasks. The overall goal is to help customers "establish metrics, controls and governance to support this growth and innovation responsibly." Moreover, the two organizations will "provide customers with the tools to manage accurate, consistent, and standards-aligned data to empower smarter sustainability decisions," the firms said.

The SustainableIT.org standards include hundreds of metrics organizations can use to baseline, oversee, and reduce emissions, resource usage, and other impacts on the planet, people, and growth. The industry’s first support for planning, collecting data, and reporting against these metrics is available now in a ServiceNow app that works with the ServiceNow Environmental, Social, Governance Management (ESGM) and ServiceNow Hardware Asset Management applications.

John Harbert, president, SustainableIT.org

True believers include National Grid, a major utility that is leveraging the standards while also running ServiceNow's software. In a prepared statement, National Grid Head of IT Risk and Sustainability Jody Elliott said: "This is a pivotal step towards aligning our IT operations with our sustainability goals. The leadership of SustainableIT.org developing these standards with ServiceNow is instrumental for the industry."

ServiceNow and SustainableIT.org Partnership: Executive perspectives

In another prepared statement, Poonam Kripalani, senior director, global ITAM and supplier management, ServiceNow, said: "The partnership with SustainableIT.org underscores our shared vision for a more sustainable, equitable and ethical world. As ServiceNow pioneers a new era of business transformation across industries, we consider our ESG strategy to be an essential driver of our, and our customers’ ongoing growth.”

Rick Pastore, research principal, SustainableIT.org

Added Josh Harbert, president of SustainableIT.org: "Our partnership with ServiceNow lays the foundation for operational sustainability at speed and scale in every industry across the globe and is a testament to the power of technology practitioners and providers joining forces to drive positive change. I am confident this is the first of many joint initiatives that will empower technology leaders to be pivotal players in enterprise sustainability transformation" expressed Josh Harbert, president of SustainableIT.org.

Concluded Rick Pastore, research principal at SustainableIT.org: "These standards are just the beginning. They represent the new North Star for IT leaders navigating the journey to sustainability. With our integration on the ServiceNow Platform, leaders now have an automated lexicon with which to unify and apply sustainability strategy throughout their industries and value chains. That’s the scale we need to achieve the necessary impact for a sustainable digital future."

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